Refund policy

All sales are final. We do not accept returns or exchanges.

Exception

If you received the wrong item, we will make it right. Please contact us within 7 days of delivery with your order number and a photo of the item you received, and we will send you the correct candle at no additional cost.

If a replacement is not available, we will issue a full refund.

How to reach us

Contact us at videoramacandleco@gmail.com and include your order number and a clear photo of the item received

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.